1. Eligibility
- You must be 16+ to join independently.
- Under‑16s may take part only with parental consent and an adult present when required.
- UK‑based participants only.
- Provide true, current information. One account per person.
2. Invitations and selection
- Invitations depend on study criteria. Selection is not guaranteed.
- Screeners must be completed honestly. False answers may lead to removal.
- Some clients require a 6‑month gap between qualitative sessions of a similar type.
3. Sessions
- Be on time. Online: join from a quiet place with a stable connection.
- Follow moderator instructions. Do not record, screenshot, or share materials.
- Treat staff and other participants with respect. Disruptive behaviour may lead to removal without payment.
4. Incentives
- Amount and method are stated in the invite.
- Typical: £50+ (B2C) for 45–60 minutes; £100–£200+ (B2B).
- Payment: usually bank transfer within 3–5 working days; sometimes vouchers or cash on the day.
- Incentive is inclusive of expenses unless we state otherwise.
- No‑shows, late cancellations, or incomplete/inauthentic participation may result in no payment.
5. Cancellations
- Tell us as early as possible if you need to cancel.
- If a client cancels at short notice we will try to arrange an alternative or goodwill payment, but it is not guaranteed.
6. Confidentiality
- Keep all study content confidential. No recording or sharing.
- You may be asked to sign an NDA or consent form.
7. Data and privacy
- We handle your data under our Privacy Policy (see our Legal page).
- Clients may observe or receive recordings. Reporting is anonymised or aggregated unless you consent otherwise.
8. Health and safety
- Do not attend in person if unwell with something contagious.
- Tell us about allergies/health limits before product tests.
9. Liability
- Participation is not employment.
- Our liability is limited to the incentive due for the relevant study, except where the law says otherwise.
10. Governing law
- England and Wales law and courts.
11. Contact Information
Contact: [email] • [phone] • [postal address]